Your satisfaction matters to us. Please read our returns and refunds policy carefully before making a purchase.
Your Right to Return
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To be eligible for a return, please ensure that:
- The product was purchased within the last 14 days
- The product is in its original, sealed packaging
- The product has not been used or damaged
Please note: due to the nature of our products, we are unable to accept returns on any items that have been unsealed or opened. Products that do not meet the above criteria will not be eligible for return.
Return Postage
Unless the item is faulty, you will be responsible for arranging and covering the cost of return postage. Please obtain proof of postage when returning items, as we cannot accept responsibility for parcels lost in transit.
Damaged Items
If your order arrives damaged, please contact us immediately with your order details and a photo of the item. We will do our best to resolve this for you as quickly as possible.
Refunds
Once your return has been received and inspected, any refund due will be credited via your original payment method within 10 working days.
How to Start a Return
Please contact us before sending any items back. Once we have confirmed your return, we will provide you with the relevant return address.
- Email: hello@ahuvaofficial.co.uk
- WhatsApp: +44 7474 315 824
If you have any questions about this policy, please don't hesitate to get in touch. We're always happy to help.
