Returns and Refunds Policy
At Ahuva, we value your satisfaction and are committed to providing high-quality products. If you’re not completely happy with your purchase, we're here to help.
Return Eligibility
To be eligible for a return, please ensure the following:
The product was purchased within the last 14 days
The product is unused, undamaged, and in its original sealed packaging
The product is not excluded from return (see below)
We cannot accept returns on any item that has been opened, unsealed, or used for hygiene reasons—unless the product is faulty.
Return Process
Contact us first at hello@ahuvaofficial.co.uk with your order number and reason for return.
We will provide you with the return address and instructions.
Return shipping costs are the responsibility of the customer unless the item is faulty.
Please ensure you obtain proof of postage when returning items. We are not responsible for returns lost in transit.
Damaged or Faulty Items
If you receive a damaged or faulty item, please email us immediately at hello@ahuvaofficial.co.uk with a photo of the item and your order number. We will work to resolve the issue quickly, including sending a replacement or issuing a refund where applicable.
Refunds
Once your return is received and inspected, we will notify you by email. Any refund due will be processed via your original payment method within 10 working days of receiving the returned item.
If you have any questions about our Returns and Refunds Policy, please don’t hesitate to contact us at hello@ahuvaofficial.co.uk.
